“People claims”: crew, stowaway & security
Claims involving people are invariable difficult and sensitive. Our clients’ growing need for dedicated services in the areas of stowaway resolution, medical assistance, custodial and security services has resulted in us acquiring the “people claims” experts Robmarine. Today, Robmarine is fully integrated into the Van Ameyde Marine network. And these are Robmarine’s areas of expertise:
Stowaways cause disruption, delay and can lead to difficulties in resolution, handling and removal. Our industry experts provide close quarters security guards when needed to travel on board, keeping the crew and the stowaways safe. Full administrative support is provided by way of governmental representation and safe repatriation of illegals.
Custodial & security services
When it comes to on board custodial and security services, the safety of all concerned comes first. Rigorous and permanent training of officers is needed to deal with potential agitation and aggression.
Medical cases on board means making medical decisions in the face of the often conflicting demands of the patient’s condition, geography, business, politics, religion, relatives and insurance. We provide a professional, timely and cost-effective consultancy service, assisting clients with this process. Services include first-aid training, repatriation and drug testing.
Robmarine’s network of offices guarantees an immediate emergency response service for its clients and their employees. In an emergency situation, we have the ability to efficiently manage the very real human element of a critical maritime incident.
Our service includes: early dispatch of appropriate experts to the scene, logistical evacuation of victims, families and other personnel involved, substantial local knowledge, access to a trusted network of qualified trauma counsellors and appropriate medical expertise.